INTERNAL COMMS

Health comms experts from the World Health Organization (WHO), NHS and elsewhere give In.Comms their prescriptions for comms success in the face of an outbreak.

The views of thousands of UK workers have informed a major new report on internal communications.

Smiths Group has turned to a former journalist to add to its corporate comms team.

What working in a war zone can teach us all about keeping employees engaged.

The FTSE 100 firm has expanded the role of its director of corporate affairs.

The study found a number of divergences between in-house and agency comms professionals.

A new report has highlighted a number of issues for internal comms, including around measurement and AI .

Clare Jennings and Alice Holmes, joint communications director at Mishcon de Reya, discuss how their shared role brings double the expertise, resilience and energy to the law firm.

In this uncertain climate, comms’ strategic value is increasing.

The purely informational model of broadcasting updates without context or connection is no longer fit for purpose. Engagement depends on meaning — and meaning depends on storytelling.

New research highlights a mismatch between positive perceptions of internal comms as a function and its relative inability to prove its impact.

Showing up for LGBTQ+ customers and employees in June will not offset a year of silence, inconsistency or absence.

In-house PR practitioners have spoken out in the aftermath of Wednesday’s attack in London.

ITN has secured the services of a senior comms professional at one of its rivals.

Unclear and inconsistent messaging fuels mistrust and prompts remaining employees to consider their own roles, research finds.

The French company owns a number of premium alcohol brands.

An integrated strategy is the future of comms, according to Tamara Pickett, communications and external relations director at Virgin Group.

Andrew Ward will lead United Utilities' internal and external comms.

See a selection of photos from the prestigious awards, which took place at the Jumeirah Carlton Tower Hotel in London.

The winner in this category is ‘We shine brighter together’ by Aviva

The winner in this category is ‘Verisure’s milestone Nasdaq Stockholm listing’ by Verisure

The winner in this category is ‘Let's go!’ by Golin for The Magnum Ice Cream Company

Our experts provide strategies for internal comms teams to manage communication overload following a major project.

Following reports of a potential ‘substitute’ leader at Meta, In.Comms assesses the efficacy of communicating with staff this way.

Internal comms loses relevance when it ignores the world employees are living in, says corporate comms leader Tetiana Levchenko.

Caroline Hooley, newly appointed creative and communications director at RSM UK, on translating ideas into stories, setting the standard for brilliant and why closing the confidence gap is the most exciting creative challenge she’s walked into.

CCOs must offer more than empathy or compassion, they need to provide clear strategically aligned direction as we head into a new era.

A panel of internal comms experts recently discussed how the function can demonstrate its value by becoming a truly strategic advisor to the C-suite.

We're the golden thread that runs through an organisation, which is why we must also act as its conscience.

Internal comms teams are uniquely positioned to support leaders as they mend their fractured relationships with employees following a breakdown of trust.

As the wider economic landscape continues to put pressure on businesses, internal comms is grappling with increasing demands, rapid technological change and a shift in employee-employer relationships.

Three comms experts offer practical advice on how to empower a hesitant CEO to become a visible, authentic and effective leader through internal channels.

Andrew McConnell, the CAA’s deputy director of communications and engagement, on quick responses, speeding satellites and the value of networking, though not necessarily all at once.

With more than 30 years’ experience in internal and external communications, United Utilities’ Stephen Chawke is proud to be coaching the next generation of internal communicators.

A new report saw comms pros from around the world give their thoughts on a range of issues from internal comms to AI.

Improving employee engagement cannot be achieved by internal comms alone.

With the situation in the Middle East still unfolding, those in comms have an important role to play.

Having announced his departure from the Home Office last month, Robert Hall is taking on a unique role.

Lauren Easton becomes chief communications officer and will lead on all aspects of the not–for–profit news agency's reputation and brand integrity.

The first AI-related crisis in your sector is unlikely to be a software malfunction, which is why corporate affairs needs to be embedded in AI discussions from the outset.

KPMG International’s global head of comms, Tom Goddard, on driving commerciality, creativity and collaboration, navigating corporate diplomacy and how AI is accelerating his team’s work.

Energy provider Ovo has revealed its new director of communications, following the news that Alex Doorey is set to join Marks & Spencer in March.

We often shy away from organisational politics but there are plenty of practical tactics we can deploy to help us master the art of influencing, stakeholder management and collective decision-making.

In an era of pervasive smart phones, the reputational risks of making a mistake have never been higher.

The British heritage car brand owned by the German Volkswagen Group has replaced its outgoing comms chief.

Companies seem less willing to speak out on the issues of the day than they once were but, as a panel of experts discussed, sometimes it is in the better interests of employees to do so.

UK AI startup Wayve has recruited an internal comms lead to ensure ‘clear, effective, and strategic communication’.

The independent regulator for nurses and midwives has brought in an experienced comms professional, who spent a decade leading internal comms at Serco.

The FMCG giant has recruited an internal communications specialist from Sky.

Who’s in with a chance of winning big at this year’s awards?

The successful adoption of AI rests not on buying the best software, but on a deliberate workforce transformation.

A letter, reported the BBC, was sent to Co-op chair Debbie White claiming that various decisions by the company have been “poor, against advice, and carelessly communicated”.

The professional services firm has named a company veteran for the newly created role

When newsletter open rates plateau or decline, the creation process becomes more trouble than its worth, or if you’ve just fallen out of love with the current template, perhaps it’s time for a refresh?

Ever sent an email to the wrong person? Accidents will happen, but after any blunder it’s what you do next that really matters.

New research has called into question how much teams are actually using AI in their day-to-day work.

Why standard corporate jargon is losing its lustre… and what internal comms experts are trying to banish from their vocabulary.

Influencers promoting brands is nothing new, but your own staff can be more effective. Encouraging them to become ‘empluencers’ can help boost trust, engagement and the bottom line – but be careful it doesn’t backfire.

In-house comms chiefs came together at the PRWeek Year Ahead event to discuss how AI is changing the way we should view legacy media.

Organisations know visibility is a strategic asset. In a highly competitive jobs market, personal visibility matters too.

Vicky Steadman and Zoe Kindler join the organisation to ‘strengthen’ its comms team.

An online discussion has reignited the debate around where the internal communications function should strategically sit within an organisation.

With the business world in a state of constant disruption, organisations must ‘rethink how they align people, strategy and action’, says new report.

Kylie Taylor, vice president of comms at sports and entertainment presenter AEG International, on embracing a 360-degree approach and prioritising trust.

The split between tactical execution and strategic influence has always existed but this might be the year when we stop trying to be both things to all people.

Madeleine Porter will join the insurance company in a newly created role.

Forget about ‘blue Monday’ and new year despondency – there are many reasons to be cheerful in January 2026. Plus, being optimistic is in your job description…

Time is running out to enter this year’s In.Comms Corporate Affairs Awards, in partnership with PRWeek UK.

Tributes have been paid to Bieneosa Ebite, head of communications and government affairs, inclusion and diversity at GSK, who has died.

A British PR professional has landed one of the biggest comms jobs in the music industry.

Felicity Glennie Holmes, chief communication officer at London Business School, shares her insights on the communication strategy, culture and challenges at one of the world’s leading business schools.

Why the relationship between what we say to employees and to the world at large – and when we say it – is so important.

If you’re even thinking about moving to pastures new this year, here’s the practical advice you need to help boost your chances of getting the role you want.

New guidance seeks to fill the gap left by traditional approaches to crisis communications.

Leaders know how important it is to engage their employees, which is why they need to spend more time communicating with them.

Email is seen as the most effective tool but research finds communicators want to invest more time or resources in intranets next year.

In.Comms asked a selection of in-house comms professionals what they wish for this year - for the profession and for themselves.

A new report has revealed some of the biggest challenges facing internal comms teams, including inter-departmental collaboration.

Data protection is about people and should not be treated as a tick-box exercise, according to the top comms person at the Information Commissioner’s Office.

The first in a series of articles that take a look under the bonnet of organisations, to reveal their particular challenges and triumphs.

The ECB has taken on a new comms director to help grow cricket’s reach and relevance.

Haymarket’s head of communications and impact Tara Geoghegan on why the company has joined the global movement – and how it's brought everyone along on the journey.

The financial services giant is boosting internal communications at its asset management arm.

As the dust settles after the most dramatic Budget season in living memory, we speak to comms figures for their take on its impact.

Sustainability and social commitments are contested topics but the new rules we are operating under offer some great opportunities.

The rapid adoption of AI is creating an ‘expectation gap’ between internal comms teams, but leading adopters view this as a catalyst for stronger cross-department collaboration.

Frustration is mounting among comms professionals as job descriptions become impossibly broad, salaries shrink and expectations of a ‘unicorn’ employee skyrocket.

As the technology becomes more powerful, the true value of in-house comms professionals lies in their uniquely human skills, such as their ability to connect, empathise and strategically influence culture and behaviour.

Chatbots will dominate internal comms, according to a new report shared with In.Comms.

Staying silent can be damaging to the well-being of your workforce. As storytellers we can do better.

One in five people in the UK can be considered neurodivergent. So what is your organisation doing to make sure those voices are being heard?

Senior internal communications professionals in banking and insurance are among those to have been awarded fellowships.

The IoIC’s Internal Communication Leader of the Year shares her insights on transforming employee comms into a strategic powerhouse.

How you talk to people inside your organisation determines what they say outside it – so why not turn your company culture into a competitive advantage?

From traditional intranet and email bulletins, to Whatsapp, fortune cookies and emoji-only announcements, the options available are greater than ever now.

Going beyond just information dissemination, internal communications is a vital, two-way process that builds trust, shapes culture and drives organisational success, says a new report

Professionals are not being given the resources they need to deliver effectively, suggests new research.

The ‘immense contribution’ of one of the UK’s leading internal comms specialists has been recognised by the CIPR.

Oliver Wall shares insights with In.Comms editor Claire Warren, including how to elevate the comms function to a truly strategic role.

The annual awards celebrate outstanding achievements across the industry.

Listening to staff and not acting on the feedback is more damaging than not listening at all.